I've used Spartan a number of times, so this isn't a knee-jerk review based on one bad experience. They used to be pretty decent, but their service has gotten increasingly worse and, lately, just awful. We got several estimates for a new central air system. Spartan came in several thousand dollars higher than anyone else. Almost double than the price/company we ended up going with. On the last plumbing job, we asked them to install new shower fixtures we bought. They told us what we had was "cheap" and that we should use the standard fixtures they carry for a flat rate of 650 dollars. We relented. Two weeks later the fixtures they put in jammed up and quit working. We've been waiting several days now for them to come and fix their crappy, extremely over-priced work. Waited all day saturday for a promised visit and they never came. Now halfway through waiting all day monday (they were supposed to be here between 8 and 11 a.m.) and still no word. Bottom line, don't use Spartan.

Spartan was very responsive. I called around 9 p.m. the night my heat stopped working and by the next morning at 7:15 a.m., I got a call to schedule service. The tech was here within the hour. Tech was very professional and efficient and prices were reasonable.