I was so impressed with Bob (the owner). He takes such interest in every aspect. We heard about him by word of mouth, and after meeting with him, and many other building contractors, Bob was the one. His experience and personability made him the easy choice. He pulled no punches when things we wanted were outside our budget. Instead he offered alternatives that made our vision a reality and still incorporated quality and fresh ideas. We were so pleased with our remodel. Done on time and on budget was such a relief. The few times we had concerns he was there within the hour to discuss them. Who says customer service is dead. Fantastic!