I informed the representative that I was a AAA Plus member, his response, it doesnt matter the tow is $175. This is a 5 mile tow. He then told me, YOU, will have to have AAA reimburse you. Moving on from the AAA issue, Lombardos, proceeds to tell me that I must pay in cash. (on a Sunday) I offered my American Express or Visa and was told, I dont know you, and we can only accept cash. My response, I use my cards every day with people that dont know me in fact, almost all of them! CASH ONLY !! Alright, Ill come by in the morning when you open at 9:00 with cash since today is Sunday. Looking at rude in the rear view mirror, Lombardos quite tersely informs me that Itd be in my best interest to get it today cauz tomorrow Ill charge you a $50 storage fee on top of the tow. Then, he proceeds to lecture me, Have you ever rented a car? Reluctantly I respond, yes? Well then you know how it works; you are charged from when you pick up the car until you drop it off

Hands down, the very best workmanship, fair pricing and Customer Service I have ever experienced at a body shop. I recommend John Lombardo to all family and friends in the Pittsburgh area, and after living through tee-age driving years with two daughters, I consider myself an expert!