My wife and I have been doing business with Greenlane Jewelers for more than 25 years. Great service, great knowledge and really nice people. Shop is a little warn but the prices more than make up for appearance. Trust is main reason I go there.

I went in to have two watch batteries replaced, and also an appraisal. He was quick and reasonable with the watches, but appraised my diamond bracelet as counterfeit. I was very disappointed to say the least. I contacted E-bay to let them know I had received counterfeit jewelery from their seller. The seller contacted me and was very upset. I had already opened a case with E-bay, which negatively reflects on the seller. I was told I better get a second opinion.



I went to American Jewelery and Loan, in Detroit to have them appraise the bracelet again. They appraised my Helzberg diamond bracelet at $599.00, and it was real. I am appalled by the lack of professionalism displayed by the gentlemen behind the counter. If this is your everyday job, you should be able to tell the difference by paying close attention to detail.



I did take in to consideration that we just had catastrophic flooding back on 8/11/14 and I am sure he was one of the many businesses/residents that incurred damage. However, I went in 9/4/14 and I feel he should have been a little more attentive and professional. I really hope you pay better attention in the future. I almost took your word and ruined the reputation of an avid seller.



Kimberly

We have done business with Green Lane for over 20 years and have always found them to be very attentive, knowledgeable and goes the extra mile to make their clients happy.