Here's my story: I called this company to check on a problem with my generator. They sent a technician out, but he was able only to tell me what was wrong, not to fix it (not his fault, since it was an installation problem, and required an electrician). I would have been perfectly happy to pay for the time he was here (about half an hour) at $97/hr, which is their rate, as well as a charge for the van. However, they charged me his full rate for the driving time as well as his time here, in addition to a van charge - so the 30 minute session, in which he was unable to fix the problem, cost $189. When I complained, they claimed he had fixed the problem (not true), that it had taken him 45 minutes (not true), and that they had been doing this "for 30 years with no complaints". A nice thing about the internet is that this last claim will now, demonstrably, also not be true.

Thanks for putting our minds at ease during the potential hurricane last week. Even though we didn't actually get the storm, we were extremely happy with your service response and felt confident we would be all set if the storm did hit.

Great company to work with - friendly, accomodating and explained everything in detail so there were no surprises. Would highly recommend them to individuals or businesses.

They truly are the generator and transfer switch specialists!