My family and I have been customers for over 12 years. My parents live in Florida, my brother in Philadelphia and I myself live in Honolulu, HI and we still purchase all of our jewelry from Sam & Tricia. My husband got my engagement ring from them over the phone custom made without ever looking at the stone. They express mailed it to him overnight and it was on my hand the following night as gorgeous as everything else I have purchased from them. You can trust them fully and always get the absolute honest truth.