I made an appointment for service and planned to wait, they informed me they were behind and could take me home or to the mall instead. I opted for the mall, I was called a few hours later and picked up. I was not charged anything extra, just the A service which included a car wash. I'll be back!

The Walnut Creek Mercedes Benz dealership marketing/sales personnel, specifically Ed Jung, Gary Crockett, Blaire Pritchard, and Shawna Davis, were extremely cordial, considerate, and gracious in delivering a professional approach throughout the buying timeframe from 'just looking' to 'post purchase'. We could not have asked for a better experience. We felt no obligations, no pressures, no lack of care & support as we were making our decisions on what and where to purchase our vehicle. Ultimately, Mercedes Benz of Walnut Creek, our legacy dealer for our ML430, was the best choice and we were rewarded with a superb experience. I also appreciated the sincere and extraordinary efforts of the Mercedes Benz of Walnut Creek sales team to support each other during their individual 'off days' when we were continuing to move forward on our decision to purchase the E sedan. In this decision, I, too, want to mention that John Ford, our Mercedes Benz of Walnut Creek Service Advisor for our ML430

My service advisor Jack Kiki, was exceptional. I'm a military spouse taking care of the household while my husband is deployed. It was nice that Jack understood the high quality that I expected from Mercedes Benz and he went above and beyond his call of duty. Thank you Jack for a job well done ! Kudos!!