I have done business with TJ and Kaela now since Oct of 2011. As a local Napa Auto Care center and a AAA certified repair facility here in Voorheesville as Albany Speed Shop. I find them very attentive and generally focused on customer service. I'm disappointed to hear the former review had a difficult time understanding the program for the .99 qt of oil with the purchase of a gold oil filter. In Fact, I think so highly of the Voorheesville Napa, Id be willing to give him one on behalf of TJ and Kaela for his vehicle. We no disrespect to the reviewer, I too want our mutual customer happy. If you'd like please stop in to visit us at 129 School Rd in Voorheesville and Ill get you that filter. Darryl F. Carl - Director of First Impressions.