The repair of my Television was a pleasant experience. I first noticed his kind and caring attitude while on the phone. I've never expected to be treated so nicely. They repaired my television and at a cost which was lower than expected. I believe they have been in business for so long is because of their knowledge and fast turn a round. I encourage anyone to check them out. The owner also said they have been in business since 1993. Its hard to find dependable people today. The last TV repair shop was a horrible experience. I give BONTRONICS 5 STARS.