"We can't thank you enough for the beautiful job you did on our road. More importantly, how nice it is pulling in and out of our driveway! It's amazing to see and feel the difference. It's like night and day. You went above and beyond for us and we do appreciate you."

I called them and they said that they were too busy to do a simple driveway. They said they were working with the city of Norfolk right now and did not have time to do a small job like a driveway. He asked me if I had someone else to call so we wouldn't be wasting his time. At least he said sorry about that at the end of conversation.