Desert Sun Tanning Salon in Vinton is GREAT !! Extremely Clean & Friendly Customer Service. I can see why they are Celebrating their 25th Anniversary.

Desert Sun Tanning Salon in Vinton is GREAT !! Extremely Clean & Friendly Customer Service. I can see why they are Celebrating their 25th Anniversary.

To me customer service is more important than the product sometimes. I was hesitant about the health risks of tanning but expressed some concerns to the woman behind the desk and she eased my concerns. When i was given advice about the time to spend in the bed, and subsequently got burned I did express some frustration. A simple concern apparently offended her and she began name calling and told me my standards were too high. (Note: an even tan with no burn is apparently too much to ask) At this point the burn was no issue to me anymore I just couldn't believe how quickly she escalated a small problem to what it became. I have never before witnessed an employee treat a customer with such disrespect. The entire time she kept dismissing my concern saying what reputable people tan here and that they have been in business for 25 years. Good for them, but that doesn't erase a valid complaint from a paying customer. My experience here was beyond ridiculous it's hard to believe it happened.