We used Microhip after a family death and some items were sent almost immediately after they picked them up. Others were to be shipped after a couple months of storage. We got first part of the order perfect (after 2 deliveries), then the second load...Partial shipment to two different cities became quite an issue. The second shipment missed it's destination in route and ended up being delivered on the return trip. During the second shipments route my Aunt's gorgeous Tell City Mahogany hutch/secretary became water damaged. Very upset, I was instructed to place a claim, send photos and get 2 estimates. It is difficult finding restorers to come out ( you do this yourself). In a return trip to Chicago I stopped by the company office, and was told that my father (who set up shipment and I paid) had not opted for additional coverage. I was only alotted a certain amount per pound. My reimbursement was $150, not refinishing cost. So, I would definitely suggest reading fine print