Kayla is so professional and so helpful. She had previously called me several times to let me know that the lock on the unit was not in correctly. We went to the storage unit this past Monday to check and sure enough the key would not turn the lock. Kayla was so helpful and supportive until we were able to get the unit open. Without her, this place would be just another storage place, but she really takes that extra step to be cordial and really help the customer.