Horrible customer service my LAST time there. My husband bought me a sapphire and diamond necklace for my birthday last September. The necklace was ok, not great, but my husband bought it for me so I wanted to wear it. The clasp was hard for me to open, (not lobster claw) . I tried to wear it one day, tried for over 20 mins to open it up and put it on, couldn't do it. The chain is very very thin and dainty as well. I work with young kids, so I wouldn't feel comfortable wearing it very often, even if I could get it on. In January I was getting tax receipts together, and found the receipt for the necklace, he paid over $1000.00 for it!! I was livid! It looks more like a $200 necklace. So since he spent so much money for it, I went in and asked if I could get a different chain at least for it, the owner said sure, bring it in and find something that will work for you. I got busy with work etc. and surgery. My husband and I celebrated our 25th anniversary this month and my husband asked about the necklace, he suggested that since I had never even worn it once that maybe I could trade it in for something I would wear all the time. I didn't want a refund, just exchange it for something else of equal or greater $$. I stopped in last week with the necklace, the owner was not there, so a lady said she had to ask the owner about it and get back to me. She called me a few hours later stating that since it was over 30 days they would not let me, AND the said it looked like it had been worn!! Basically called me a liar!! We had my engagement ring repaired by them, We bought a platinum diamond wedding band from them, and also a pandora diamond ring from them. I told the lady while in the store I was going to bring in a pearl necklace and 2 pearl bracelets to be repaired. I was floored that they would not do ANYTHING for us!!! Now I am stuck with a $1000.00 necklace that I will never wear! I will NEVER go back there again!!!!

Horrible Horrible Horrible! My fiancé bought my engagement ring from there and I have to say I wouldn’t even recommend this place to an enemy for a few reasons.
1. They are over priced for what you get. My ring cost 3,500 and its ¾ carat.
2. They sent my ring out to be sized and I believe it came back a different ring. First it was way too small after they measured for the correct size. Second the prongs had been changed and the diamond had a visible black flaw that was never noticed before. The ring also came back crooked. The bands on the side of the ring weren’t aligned correctly causing the one side to look higher than the other. They of course denied everything and told me “they didn’t see what I saw”, yet all my family and friends saw exactly what I saw. They proceeded to tell me that the prongs and diamond weren’t touched because the ring is sized from the bottom of the band. Now, please explain to me why on earth the prongs were much larger then originally and the diamond had a flaw that was never noticed before when you supposedly size the ring from the bottom of the band? This was my engagement ring I starred at it for weeks before I took it to be sized I know what it looked like before it was sent out to be sized, and I know the ring that came back wasn’t the same.
They told my fiancé that the diamond he purchased for my ring was flawless that’s why it was 3,500 for 3/4caret…now all of a sudden there is a flaw in it when it comes back. The second part that I find odd is that they never gave my fiancé the id number that can be found on almost every diamond so I have no way of checking to see if I have the original diamond. I will never go back especially after they made zero effort to correct anything even the fact that the ring is crooked. I suggest going to VanScoy in Wilkes-Barre. They are very nice there and everything is done in house nothing gets sent out ever.