You can never get this company on the phone. We've tried numerous times. We left a message saying we wanted to cancel our services as of the end of Nov. '14 and asked for them to call us back and they never did. We ended up getting a bill for Dec. '14 and when we tried to call them numerous times about it they didn't answer and their voicemail box was full. We eneded up having to send them a letter in the mail. Hopefully that will get their attention.