My Primary Care Physician referred me to Dr Dean Barrus at this clinic, because I have neck stiffness that is linked to arthritis and degenerated neck discs (after spending 50 years of computer screen staring). Seen no one by the name of Dean Barrus at the clinic. Was assigned to Physical Therapist Jessica. She in turn delegated my treatment to assistants in two out of my four visits to the clinic. None of the people who treated me asked to see the X-Ray of my neck, to determine which Gym exercises or neck manipulations are appropriate. Ended up with more neck pain and stiffness than when I started my four visits. All the therapists and assistants I saw were tending to other patients during my time slot, not just me. I prefer a PT clinic where the same therapist is dedicated to my case during my time slot. A dedicated therapist who knows my medical (neck) condition very well (from X-rays, PCP instructions, and my treatment progress). And, a therapist who is certified in the field of geriatric physical therapy (I am 76 years old). On a side-line, my bill from this clinic listed $18, charged to Medicare, for the use of a (re-usable) heated pack to warm my neck & shoulders! I have never been charged for a hot/cold pack that is used by the clinic during my treatment.