I was a little wary of going to Saffron's on Mill Plain because of the very negative reviews I had read here and elsewhere. But I had no choice because it is the only mastectomy provider that my Medicaid plan will cover. My visit to Saffron's last Thursday (June 19, 2014) was exceptionally good, and I couldn't have had a more pleasant experience. The person who helped me was Jaymi. It started when she answered my phone call almost immediately, and she provided enough information to help me practically make my decision about what I needed right there on the phone. Going in to the store, I couldn't have been welcomed more warmly and immediately to a VERY lovely layout and well lit decor. The garment I needed was in stock, in my (unusual) size, and her help with trying it on was just perfect. Altogether an extremely pleasant, productive, warm, and caring transaction! Saffron's deserves a MUCH better reputation than they have. I highly recommend Saffron's.

While the staff are very nice, they do not run a very organized business. I have been promised a phone call once my products arrive and never receive one. Their phone recorder doesn't work, so you can't leave messages and they seldom pick up the phone. My products have been sent to the wrong store and they don't even know about it until I come to pick up the product even though my insurance company paid them in full nearly a month earlier. Just very frustrated!