Flowers weren't delivered on V-Day as promised (well were delivered, but too late - after wife left work). Called and talked to worker. She said she would refund the money (thought they were being nice). Then they called her at work today and told her they would be sending a driver to pick up the flowers after my wife had already send them. Instead of saying, how about a discount or something nice they just picked them up. VERY TACKY!!!! Do not use this company!!!! Very unprofessional!!!