They are rude, and not helpful. When I asked to talk to the service manager laura refused(also refused to even work on my in warranty vehicle).. left messages for trent (manager) but still haven't received a call back.. Called corporate bc of a faulty ac compressor and was supposed to have been called back today, still haven't received a call back. So the coustomer service at corporate is also below par as well as townsend! Warranty ha they wont/haven't honored the warranty and refused to preform diagnostic and supply the results.. the service department isnt helpful and refused to work on the my 2016 altima with 28373 miles(factory warranty is 36 month 36000 miles)... best thing to do is stay away and go to somewhere else.. BBB was contacted as well as consumer affairs report filed.. I Had to rent vehicle so my pregnant wife could make her Dr.appointments.. And I was told verbatim from their service department "we dont care about your constitutional rights" so if you do want to use Townsend Nissan.. use at your own risk