This has been the worst experience! The lady at the front desk was pleasant enough and said I would be seen quickly for a hand injury. With only one person in the waiting room who went back before I did, I assumed things would move quickly. I was wrong! They brought me back quickly but I waited well over an hour for a PA to walk in the room and say she would order an X-ray because apparently that could not have been done in the first hour I was there. So, after another hour waiting on someone to come get me for X-ray I realized the nurses literally say on their butts at the nursing desks the entire time. I opened my door and stood in the doorway and watched them for over an hour. I guess St. John has us all fooled! I'm only allowed to go to this urgent care and now I understand why! No one would ever choose to come here if they had any other option! Terrible! Terrible! Terrible! By the way, as I post this we are closer to 3 hours and still no X-ray and the only exchange with someone resembling a doctor was "I will order an X-ray".