I purchased a custom futon from them a couple of years ago. I live in Houston Texas and was desperate for a very sturdy futon. I'm 6' 5" and weigh over 500 lbs . When I talked to the guy he was hesitant to do it for me because he doesn't ship out of state. I told him I'd drive down to pick it up, and he agreed to build it for me. To my surprise the guy offered, if i could wait, to bring it down to me when he would visit his daughter in Fort Worth. I told him " thank you ", but couldn't wait. So he went out of his way to find me a deliverer for $300 something' dollars, which we both agreed was a lot cheaper then the gas I'd spend. Not to mention the long drive. As for the futon itself he has a particular line that he likes to go through. However I'm the one that found the brand to try, and once again he went out of his way to learn a bit about them and asked if they could use better springs (I believe?) considering my weight. Basically he had the guy do something custom for me. It did cost a little extra, but would make the mattress stronger. he only had them do it to the mattress because the ottoman part is for the feet and figured it didn't need to be upgraded. Basically sincere help and nothing I don't need. I believe for the frame I paid around $2500 (just the frame). And extra for the rest of the stuff. Futon, Futon cover, Etc... the futon frame is great! Very solid. If you were to see it today the mattresses are beat, but the frame is outstanding. a little creaking when we rough around on it or butt hop are way off of it, but still solid. Also there are other heavy people (who will remain nameless) that sit and watch movies with me on it. And that's a lot of weight! When it was all over with, I was so happy with everything I told him I'd give him good reviews. He really went out of his way for me. And the frame is quality. However I hadn't gotten around to it and as time surpassed I just didn't do it. So just last week the family was talking about getting a new couch. Cause the one we recently bought from Lazy Boy, which cost 3 times more then the futon, is very weak and flimsy, and is now very uncomfortable to sit on. All of us being impressed with the futon and the service we had received from Tuscan Futons, I went back to the website. I noticed he had a couple of negative reviews. I personally had a very good experience with them, and told him I'd write one. So here it is. Finally! Not to mention I've owned it for a while now, and it still maintains it's appearance and integrity. Tried and true. Thank you.

Owner was really a nice guy. Please check his store out! He has great fruniture and would shop there again. He is every understanding and kind.Thank you again Tucson futons