If you are from the east coast and know what a bagel really is then you will be very disappointed. Just horrible Clueless as to how to make a real bagel

The staff is unable to deal with more than a few customers at a time. The wait for food is long and without any comment such as "be with you in a minute" or even "hello." They are unfriendly and act as if they are doing you a huge favor. When asked a question about something the shift manager actually responded with "I don't know nothin' about that." Go to Brueggers!