Dr. Kaufman is simply the best. He's is very patient, and he'll address every single one of your questions with a smile. While he exterminates your pet he'll explain to you what and why is he doing this and that, and if he finds an issue he'll explain to you how to solve it and treat your pet to cure them. He just loves his job, and this is why he's so good at it!! We don't live close to his clinic anymore but we don't mind driving over there because we know our ferret will receive the best attention!