The ABSOLUTE worst experience I have ever had purchasing anything.Was scheduled for delivery today between 10:45 and 12:45. Called customer service at 1:05 and was told I was next up and my new time was 1:20. At 1:35 a driver called me to say it wouldn't be until 2pm. I said..."2pm!!! Fine" (in an exasperated voice).At 2:30 I called the driver 5 times with no answer. I texted "not answering my call when 2 hrs late is a great way not to get a tip".At that point, the driver told the warehouse that I was "abusive, cursing, and threatening" (total lies) and they refuse to deliver to my house. This driver decided to mess with me because I said no tip.Spent the rest of the afternoon on the phone with assistant manager at the store, Andrea. She said she would get to the bottom of it but never called me back. Every thirty minutes I had to call her, just to be given run around.Keep being told I will be contacted by regional manager "Tom" who claims he has called me multiple times but either has wrong number or is another liar at this awful company.Was finally given Tom's number...only to have someone answer and tell me they are in no way associated with Mattress Firm.Andrea in the mean time has become bitter and unhelpful and I have no resolution and no one will reply to my calls.This is on top of an awful experience I had even trying to purchase my mattress.DO NOT trust these people. This is an awful, awful, terrible company to do business with.

Best sleepys in Hamilton! Salesman was great and very funny