I am writing my review to show my distaste for Open Door. The actual center where my child attends is great because the people are welcoming, sweet, trust worthy and nurturing. The ladies that work in the Towson office that handle the billing on the other hand give the business a bad name. They are rude and uncompromising. My child has gone to the center for 3 years and magically this year they implemented any payment that was received after the 1st is charged $25 dollars. The payment let me before the 1st but they are stating they received it on the 8th but my bank confirms the 4th.either way a couple of days past the 1st, but I am charged $25???????? This was never the case before, even though I paid $50 over the month before. I am not a delinquent customer.and they couldnt even compromise 1 time. Give me a break!!!! I am not the only parent that has issues with this.several others do. I could see if it was the 10th or the 15ththen charge me.