I picked out tile for two rooms in my house. Carpetsmart ordered the wrong tile for both jobs and proceeded to install the wrong tile in my bathroom while I as at work. They blamed the warehouse and the installer when talking to me and blamed my wife when talking to the installer. Now two weeks have gone by, my bathroom floor is plywood and they still haven't finished the job. They have never once called to update when the job will be completed or apologized for leaving my house in poor condition. Skip the middle man, buy the tile and supplies yourself and contact a professional contractor instead.