They failed to tighten the plug in my sons SUV and the oil leaked totally out. My sons father tightened it and refilled the oil. When my son requested a refund, the denied it. When I called and requested it the manager said he thought my son was lying because the vehicle still had his plug and filter on it and refused to refund the service. I have the vehicle in for diagnostics now and placed a call to the owners, who to date have not returned my call. I have posted my complaint on Facebook and within 20 minutes had SIX friends who had similar experiences. STAY AWAY from this place.