The thornwood mail women was unprofessional and belligerent: 1. no initial eye contact or greeting 2. "took" envelops for return to P.O. out of hand not acknowledging "good faith " gesture to hand them over vs. outreach stretch into mailbox 3. refused to answer questions about signature required on box from Japan. 4. blocked driveway then did U turn to stop customer from leaving house 5. Asked to speak with onsite post Master general at Thornwood branch. No specific info. given 6. Called customer service in California documented everything. Waiting for a response.