I drove almost 2 hours to patronize this small business. I was more than happy to make the drive because I thought I'd found a place to scratch my retro gaming itch. I purchased a GameCube game and drove my nearly two hour trek to get home, excitedly popped it into my GameCube and was met with a disk read error.

I noticed there were a few scratches on the disc so I decided to try cleaning it. No luck.
I contacted the store and spoke to Mary (who I believe is the shop owner) and she informed me she'd be happy to swap out the game for another copy.
Great!
So I drive another 2 hours and she looks at the disc and says she won't be able to swap it out. why? Because she claimed it looked like it had been run through a disc dr. (It hadn't.)
So, I asked if she had a disc refurbishing machine to run it through because I'm not as interested in another copy insomuch as just having a working copy.

She takes it to the back, runs it through the machine and after about 20 minutes of waiting she brings it out to her associate to boot up. As she's handing the disc to her employee she tells her flat out "it's not going to work, it's got a warp on the side." She was right. It didn't.

So, I ask if she'd reconsider exchanging it. She said she wouldn't because she claimed I'd damaged it by cleaning it. I told her that I'd never have had to do anything to it if it worked to begin with. Besides, any damage she was claiming that I'd done was repaired by the machine she used. And she plainly told her associate that it had nothing to do with the surface and that there was a warp on the side.

She said she wouldn't honor my purchase. Why? Because it was the second time that week someone had brought back a damaged GameCube game. That's right, I would be out of 40.00 because they'd already sold one defective game that week and that's apparently their limit.

I was surprised and frustrated, but mostly disappointed. Not only had the small business not honored their word, stood by their product, or taken care of their customer, but now I have to continue to my search for my one-stop retro-shop.

It's a shame. Poor decision making like what Mary displayed is what sinks business. I'm sure she'll respond as she has with other low rating reviews with some off topic suggestion of how I can patronize their establishment again, but it simply won't happen.

I've disputed the charge with my credit card company. Unfortunately, it was a split arrangement payment. I'm out 10 bucks on a 40 dollar game even if I win the dispute. That doesn't factor in the time I've spent driving or the gas money that I invested in this shop that has such low regard for their customers they won't even admit they messed up and sold a faulty game.

As much as I'd like to recommend them, I can't. I simply and genuinely do not have confidence that anyone can be sure they won't be taken for a ride as I've been.

Purchase at your own risk...

One more thing: I was able to purchase the same game that I was cheated out of along with 5 other games from GameStop for the same price as one game from game castle.

This was an awesome place to find! If u have any old ganmes movies or. Just need extra cash this is a great place to go to...they are super nice and I really appreciated their help!

Game Castle was a very nice little find for me. The workers are nice and know what they are talking about even with most old games. they have great deals for retro games as well as every other game you can think of. i would totally say this place is great!