Simon and his team installed the security cameras system for my office a couple years ago. Last Saturday I called because I was having trouble with Magic Viewer to live view. Simon was very nice helping me. However, I am very low tech and didn't get it to work. Today Simon called and came to fix it for me. Now it's working again and I really appreciate his help . Next time if anyone needs a security camera system installation, I will definitely recommend Simon for his excellent service.