I know that my dogs were very well cared for while they were at the kennel. They were out of their kennels 5 times a day to potty, play, and there was always someone with them! What impresses me most is both that there is someone in the same building 24 hrs. a day and the special TLC that each and every pet gets. It is always clean and you are treated like family when you take your pet in to board. A+++++!