I wish I could give them just half a star as their rating. I had water running out of my hotwater heater. I could not get the valve to shut off completely and yet I was told it was not an emergency. They never once said anything about shutting off the breaker to the heater! Days later and numerous phone calls they still had not came to even look at my problem. I use American Home Shield Insurance. The service call had been pre-paid. Finally, Home Shield sent out Watershed. Watershed came out after 5pm and called they next morning to say they were on their way with my new hotwater heater. Watershed exceeded all service expectations while US Heating and AC gave nothing but excuses. If you have Home Shield refuse the (dis)servies of US Heating and AC. If you are in need of services, you will not get any from US Heating and AC.