They don't post their hours online, and then act "surprised" when you inform them. Their Saturday hours are posted as "9:00" on the front door, but they actually open at 10:00. They answer their phone number with "hello." They are so disorganized, you might get your racquet back when they promise, but I'd allow more time. They are CLEARLY not from Florida, and I'd bet they'll be "fly-by-night" very soon.