I called out of the blue, for help with a broken cord on one of my shades. I was greeted by Bridget, then spoke to the owner, Dave. I did not buy this shade from them. First time dealing with them, on a rather small item. Well, they absolutely gave me the best service, I have ever had. They are mailing the cord to me, offered help over the phone, if I had any problems. I am still in shock, over their outstanding service, to a stranger. DO NOT hesitate to do business with them. After the sale, service is the name of the game! I am on Marco Island, but would most definitely do business with them & recommend them to all my friends. Thanks, Bridget & Dave. I'm Larry G on Marco