I was shocked to discover that after a year of taking a break from Excell I was presented with this abusive contract which was all about what my family can do and must do for Excell and nothing about what they will do for us. For those who are considering Excell let me inform you that you will have to put up with any teacher they assign for you whether you think that teacher is competent or not and NO you will not get refunds if you refuse to work with that teacher. In their contract they state that even when you follow cancellation guidelines it is up to their discretion to provide you with make up lesson; I'm gonna find a local teacher to avoid dealing with any of these music mills.

This music store was awful, I signed up for an instructor (Who had very little experience) and the next week I came in for my lesson and they told me I had a different instructor today, instead of calling me to let me know not to come in, they tricked me and put me on the spot to either take this new instructor or lose a lesson I had paid for, so I withdrew from lessons. I would never go back to this music store again because of the deception and the fact that someone told that they do this to everyone.