Got home on New Year's Eve to no AC. Company has a contract with bldg, so we called them. I left a message for Heather, but didn't expect to hear from her until Monday, after the New Year's wknd., so I left a message on the Emergency line. On Monday 1/4, after no returned calls, I called and left another message for Heather at 8am. By 9:30am, no return calls, so I called again. I got Heather, and she told me Dennis was in the building. I asked her if he was going to call, or check in, or if he had us on his radar, and she said, "He's in the building." No truck outside, but she says he's in the building. Let's see if we get the AC fixed. I'll update if they actually do show up.