I used this company to fix my furnace. The tech was nice and expained everything pretty well. He even used booties to protect my hardwood floors. He gave me the price before he started the repair on a preprinted paper. He checked my furnace for saftey with a camera and let me watch, even though I didn't understand it all, I felt pretty safe. He had the part I needed right on his truck, which surprised me! I will definitely use them again and I would recommend them to my friends.