They claimed our bin was overfilled and failed to collect our recycling. When I stated that our bin was not overfilled and closed properly (on the phone with their "customer service") I was made to feel like a liar. I don't appreciate that. I was told we would have to pay extra for them to come back out and do their job. Regarding the overfill policy, it's stupid. If a bin is overfilled, that means that people are recycling properly and really need the pick up. So, now, we will go two weeks with a full (but properly closing) recycling bin and will have to put our recycling into the trash, compounding the landfill problem. But, that's on this particular crappy company that is more concerned with money than our environment/earth.