This store has the potential to really help the community however, they really lack great customer service. The store manager is too busy to talk with his long standing customers, focusing solely on new prospects. The employees are never able to give you an accurate dollar amount balance. Instead they try to give you relative amounts in the form of weeks left to rent your product. The employees will take your call and then never return it. I personally have been waiting over a week for a return call from the manager named Mike. I have asked repeatedly for the area managers phone number and they also refuse to give that to a concerned customer. I am really dissatisfied with this store's service and only leave my contract in place because I am nearly finished paying it off.