The overall experience with the florist would have been a good one if they would have delivered the flowers on time - although they never delivered the funeral flowers I ordered until about 15 to 20 minutes prior to the end of the only viewing. The only reason they were delivered at all is because I left in the middle of the viewing to contact them to find out what happened. I didn't feel like they took responsibility for the mistake. I asked for a discount in which they offered 25% off. Needless to say, I was quite dissapointed.