I called to try to locate two older books which I didn't think I'd find easily. The Librarian searched the available databases and found both books at other locations (Carroll Community College and Anne Arundal County Libary). She was able to order both books for me and have a Hold put on them. I believe the Librarian went out of her way to be most helpful, thorough, friendly and accommodating. I wasn't expecting such spectacular services; I'm very pleased with the outcome.