I recently had an emergency at my home in the Poconos - they were courteous, honest and they showed up as promised - I would recommend them to anyone that needs plumbing, heating or a/c service.

My Heat Pump recently went bad and it was time to bite the bullet and have a new system installed in my home. My regular service Company wanted the business but they seemed "Too Busy" to get me accurate and timely information and estimates. They frankly made me nervous so I decided to contact several other reputable Company's in the area. One of the firms I called was F/J Hess in Swiftwater, PA. Frank Hess came to my home to get the information he needed to provide a quote, and I was immediately impressed with him and his friendly professional manner. I was in a hurry because cold weather was just around the corner and Frank came through with flying colors. The price was reasonable, and the Techs did a very nice job installing the new system. Everything has been first class and I am so happy I picked up the phone to call F/J Hess. They have earned my business and I highly recommend them to anyone looking for an honest Heating and Air Conditioning Company in the Pocono Area. A+

My experience with FJ Hess & sons was awesome they showed up when they said they would and that right there says alot about the company!!!!They helped me choose the right heating system for my needs,also they did a wonderful job installing the system.They were knowledgable and very clean in my home. I would recommend FJ HESS & Sons to anyone!!!!

My experience with FJ Hess has not been a good one. I was introducted to FJ Hess via my builder who uses them as one of his sub-contractors. The problem with FJ Hess is that they don't take the time to finish the job right the first time. Everything that they installed in my new home has either needed to be modified, replaced and/or adjusted! On top of that several of my phone calls have went unanswered. My feeling is that they are getting too big for their own good and that's why I wouldn't recommend them!