I dropped off a completely perfect shirt and picked it up with two holes in it. The owners did not take any responsibility. All they told us is that it could never happen at their place. They told us to take it to where we bought it and get store credit. It was clearly not anyone else's fault but their own.We, however, took it to where we purchased the shirt just to see what they would say. All we told them was that we bought the shirt and now noticed two holes. The first thing they asked was if we got it dry cleaned. ????? Funny how we found out that BAD DRY CLEANERS use strong gases that can ruin shirts and make holes in them.I wouldn't recommend this place. Bad business. Wouldn't you check the items you take for dry cleaning? So you wouldn't be held accountable for holes? I mean, accidents happen, but these people were completely retarded!!!!