I went in a few weeks ago to inquire about a rental home we were EXTREMELY interested in and talked with the blonde girl at the front desk in the rental office. She seemed annoyed that I was there and just rudely gestured toward the stack of papers with their available rentals. When I asked a question she just said she "didn't know that's something they would have to ask the owners" without even looking up from her computer. I even called a few days later to ask about pets and was met with the same rudeness, with no interest in helping at all. Needless to say we will not rent from them, we were very disappointed that the house we had been in love with was rented through such a place. I strongly urge, if you have a home for rent with them, to go to a different rental agency. The attitude in the rental office is very unpleasant.

Avoid this realty office! I'm a current rental tenant and wish I never signed a lease with them! There were things that were wrong with the house that were not even mentioned in their inspection. When I inspected the house I made mention of these problems and was told they would be taken care of. I signed the lease and a week after I moved in I asked when they were going to at least fix the hole in the kitchen floor. They responded saying that the property owner was unwilling to fix the floor at moment and will fix it when they got more income from this rental...I put $1700 down and am going on the second month of rent of $850 a month and still have not heard a thing about the floor. The only thing they fixed so far was one outlet and changed some light bulbs! The people in the rental office are rude and unprofessional!

Property Management:





Avoid doing any business with John M. Brabham Real Estate. I had them managing a rental property of mine, they were rude and unprofessional to my tenants and me. They made me feel as though they were doing me a favor when I asked them to do anything. They were very slow and sometimes completely unresponsive in taking care of tenant complaints/issues and were responsible for unhappy tenants terminating leases early and sometimes skipping out on paying rent leaving my house in shambles. They are slow to answer emails, sometimes taking 3 or 4 days to respond and they do not keep you informed of property issues. I elevated concerns to senior management without ever receiving responses. The staff is very rude and uncooperative and could care less about you as a property owner or renter. They do as little as possible to satisfy their customers. When I asked them for maintenance records they told me to look at my monthly billing statements (which only lists costs for maintenance/repairs and does not indicate actual repair). I was appalled at such a response, I am paying them a 10 percent commission to manage my property and they tell me to look at my monthly statement, they have no idea how a customer should be treated. I finally fired them and have found another company that has done a remarkable job in taking care of my property management needs. Bottom line: Stay clear of Prudential John M. Brabham Real Estate. They do not have your best interest in mind--home owner or tenant.

Wow! So glad we dodged this bullet. My husband and I were looking for rental property's and came to this place first. Upon entry we got raised eyebrows and a monotone and insincere,"Can I help you?" We discussed rentals and asked questions. My husband is in the service and is not familiar with Sumter. When he asked where homes were located we sneered and sarcastically answered him. I did not appreciate that. Meanwhile, a lady in the back was loudly discussing a tenants finances and yelling about what he or she owed. VERY uncomfortable for us since it is an open, tiny office. She should not be discussing tenants finances loudly for us to hear. Anyway, we found a place through them that we were slightly interested in. We viewed the home and upon our return to turn in the key there was another lady at the front. She too seemed too busy to help us. We did not feel welcome here. I had even called them a day later to ask a few questions and the woman who answered the phone was unpleasant as well. When I asked to be transferred to the rental side the woman just clicked it over. No certainly, my pleasure, or yes ma'am was muttered. I will not do business with people who are so negative and unfriendly. A smile and a thank you goes a long way. Bye bye prudential!

I hired this company to manage my property for one year too long. I had the worst service from the beginning. I had to have our home clean twice before a tenant moved in mainly because the agent couldn't come to the appt, and didn't want to reschedule, from then the whole year was very unprofessional, and sent her husband to see the place. I didn't know it was her husband, she just sent I'll sent someone else. They wouldn't let me know what problems had to be fixed and called it repairs-repairs to what?? The changing of the management co. was such a disaster. They were so unprofessional, didn't charge the tenant for the way the place was left and in the end I had to pay to have part of the house repainted when I had hired someone to have the place repainted. They wouldn't return any calls, they were very rude, when they should be showing customer service to their clients, after all that is who hires them. I had been warned by someone not to use them. I am happy with a different co. Don't use them, not worth it.