I have never in my entire life been treated with such blatant disrespect. I requested a simple written explanation of charges, perhaps an itemized receipt, and Mr. Johnson immediately became defensive and downright threatening, stating he would give me a receipt, but charge $1100 extra for it, since he had already given us a package deal. If I wasn't convinced to begin with that this is legalized theft, this man's behavior certainly left me completely so. After beating around the bush for an hour, he never did provide the receipt. Kenneth Johnson should be ashamed of himself, if not for being a crook, then for his pathetic treatment of customers and a family that has just lost a loved one.