i had an unfortunate experience breaking down in route to home (Atlanta) from northern Maryland. My van had lost all transmission fluid. We were referred to Mike's from the hotel we stayed at. . . being told it was the only transmission shop within a 30 mile radius. I just knew when I saw the place we were going to be taken advantage of. . .out of state tags, an 8 year old driving me crazy, clearly we weren't from there. I have to tell you that I couldn't have been anymore impressed. The place was very clean and organized, the staff extremely polite and knowledgable. Once they had my van on the lift, they had the trans out in about 15 mins. They showed me exactly what had happened and told me exactly what the repairs needed to be. In my mind im waiting for the price. . .and it was well under what I thought I was going to have to cough up. Thanks guys for such great customer service.