It's a shame these folks feel this way about the company, I wonder how much worse they would feel if they saw the competition. I have purchased products locally for many years so I have been to the other "stove shops" and Stoves n Stuff is by far the best. Everyone working there is always friendly and helpful and even load my wood pellets for me. For every bad review there are thousands of happy customers who aren't heard from I suggest you come in and find out for yourself how good this company is.