The staff in the grooming department are very friendly and really care about your pet. My lab is so happy to be there, the girls love him and take care of him very well. I am always satisfied with their work. The check out people are another story.....very slow, and when a line is forming, there is no sense of urgency. they need more staff to check people out, or they need people who are a little quicker with their hands, and not so talkative.