They replaced my windows inserts and roof in 2007 on an insurance claim. The roof seems to hold up but 3 of the windows have leaked ever since. They have come out several times to rig them up. It works for a few months then they go back to leaking. They have not been good with providing paperwork, even though I have requested several times, and they have yet to replace the windows and install them correctly. We will see what happens and my review may change based on the results. One guy, Ken, has provided 5 star service. Unfortunately, he is not the decision maker when it comes to this dispute.