i.e., A local favorite, or higI've used Safe Harbor for several months for 4 hours a day M - F. I had a few problems with aides...1 spent an hour eating her breakfast and talking about how great she was and then decided the case was too hard for her and gave us 1 day notice...another aide spent the entire day on her google phone and lied about feeding my father..and then you had the "no shows." At times, the coordinator would pull aides from our home to do "favors" for other clients (as told to us by the aides.) We finally found an aide that was good and took care of my father and when I called to complain that the coordinator did not try and get us a one-day replacement, even though the coordinator had over a week's notice to do so, my father's case was dropped by Safe Harbor. The coordinator then went on to lie to our Hospice Provider and the aide by saying that we (the client) no longer wanted service from Safe Harbor. Warning: DO NOT EXERCISE YOUR RIGHTS...YOU HAVE NONE.